International Shipping Policy

Courier or postal services are used for international shipping. Your full name, phone number and email address are required for international orders, as well as a valid shipping address.

 

All international orders exceeding $199.00 AUD in value (excluding shipping costs) will be sent via the most suitable carrier as determined by I'm Nutrients. Exact shipping and delivery charges shall be determined based on your location and the package weight. 

 

I'm Nutrients cannot guarantee that a product can be lawfully imported to the destination country or that a package will be accepted by the relevant customs office as customs regulations vary greatly from country to country.

 

When ordering goods for delivery outside Australia, you or the recipient must comply with the laws and regulations of the destination country. It is the customer's responsibility to ensure any product ordered is not restricted in the destination country. Accordingly, we recommend checking whether any applicable import laws and/or regulations would restrict the importation of the goods prior to purchase. Please also be mindful of the fact that customs clearance procedures can cause significant delays. 

 

Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. It is the customer’s responsibility to pay for any applicable customs or import taxes, duties and/or fees.

 

If your order is seized by customs, you are responsible for contacting the relevant customs office and resolving the issue. I'm Nutrients cannot assist in clearing goods through customs and will not provide a refund or credit for any seized or returned goods or taxes, duties and/or fees paid.

 

If you are concerned that your order may be delayed or seized in transit, or subject to taxes, duties and/or fees, you should contact the customs office in the destination country for further information before placing your order. I'm Nutrients cannot be held liable for any shipping issues, delays or costs.

 

I'm Nutrients reserves the right not to deliver goods to certain countries.